FREQUENTLY ASKED QUESTIONS
Yes you can, as long as you have ‘extras’ cover. The amount your insurance company pays is dependent on your individual policy. If you would like to find out how much out how much your insurance covers, it would be best for you to call your private health insurance provider to discuss this. We provide on the spot claiming so you only need to pay the gap amount on the day.
If you are attending as a private patient – No.
If you are attending for a workplace injury, following a MVA, under a Medicare EPC plan or as a DVA patient – Yes you will require a referral from your Dr or Specialist physician.
Initial Consult $90
Subsequent Consult $80
Extended Consult $120
We recommend you wear loose comfortable clothing.
Although not required, if you have any of the following please bring them along to your first appointment: Doctor letters, imaging – CT Scans, MRI’s, XRays or Ultrasound results or actual images if you have them available.
We recognise that there are a broad range of injury and health conditions out there – but we have a very experienced team with quite a diverse background. Our recommendation is that you simply discuss your requirements with our friendly customer service team and they will book your appointment with a Physiotherapist best suited to your condition. If they are uncertain, they will ask our clinical team to ensure that we can assist you.
We accept cash, credit card and EFTPOS. Amex is not accepted. Most of our clinics have on the spot claiming through Hicaps which allows us to claim directly from your health insurance company. Depending on your level of cover, a gap payment may be required. Please note: All payment is required on the day of treatment.
We understand that sometimes cancellations and missed appointments are unavoidable – however once a Practitioner has been allocated to you, it is very difficult for us to fill your appointment by others at short notice. Therefore, if you cancel an appointment within 24 hours of your scheduled appointment time or do not arrive to your appointment, you will be charged a cancellation fee (as detailed below) to cover our Practitioners time:
PRIVATE PATIENTS: We require at least 24 hours cancellation notice if you can no-longer attend your appointment, otherwise you will be charged a 50% cancellation fee. This fee will need to be paid at your next appointment or over the phone if you do not re-book.
MEDICARE PATIENTS: We require at least 24 hours cancellation notice if you can no-longer attend your appointment, otherwise you will be charged a $20 cancellation fee. This fee will need to be paid before booking a new appointment.
NDIS PATIENTS: We require 48 hours cancellation notice (as per the NDIS service agreement) otherwise you will be charged 100% of your normal treatment fee.
Our reception team will send you a reminder call or SMS more than 24 hours before your appointment. Firstly, please read the text to confirm the date and time, then if needed please contact us to reschedule. Please bear in mind that if you do not receive a SMS or phone call, your appointment remains your responsibility for you to attend or reschedule with more than 24 hours notice.
Where Revive cancels an appointment due to operational reasons, the service will be rescheduled at no penalty to either party.
You can contact us by email or phone. Our reception team do not have the system capabilities to override missed appointments or waive fees – but if you have any concerns about the process, please contact us to discuss with the Practice Manager.
Please note our clinic operates in usual business hours. Communications received outside business hours will be logged at 9am on the following business day.
Thank you for your understanding.