FREQUENTLY ASKED QUESTIONS

Can I use my private health fund and what will my gap be?

Yes you can, as long as you have ‘extras’ cover. The amount your insurance company pays is dependent on your individual policy. If you would like to find out how much out how much your insurance covers, it would be best for you to call your private health insurance provider to discuss this. We provide on the spot claiming so you only need to pay the gap amount on the day.

Do I need a referral?

If you are attending as a private patient – No.

If you are attending for a workplace injury, following a MVA, under a Medicare EPC plan or as a DVA patient – Yes you will require a referral from your Dr or Specialist physician. 

What is the fee for a consultation?

Initial Consult  $90

Subsequent Consult $80

Extended Consult $120

What do I wear to a consultation?

We recommend you wear loose comfortable clothing.

Do I need to bring anything to my appointment?

Although not required, if you have any of the following please bring them along to your first appointment:  Doctor letters, imaging – CT Scans, MRI’s, XRays or Ultrasound results or actual images if you have them available. 

I have a specific condition/injury, how do I know if you can help me?

We recognise that there are a broad range of injury and health conditions out there – but we have a very experienced team with quite a diverse background. Our recommendation is that you simply discuss your requirements with our friendly customer service team and they will book your appointment with a Physiotherapist best suited to your condition. If they are uncertain, they will ask our clinical team to ensure that we can assist you.

What methods of payment are available?

We accept cash, credit card and EFTPOS. Amex is not accepted. Most of our clinics have on the spot claiming through Hicaps which allows us to claim directly from your health insurance company. Depending on your level of cover, a gap payment may be required. Please note: All payment is required on the day of treatment.

Cancellation Policy

We realise life is busy and things come up, as a courtesy we ask that you give 24 hours’ notice to change or cancel an appointment so that your appointment may be offered to someone on our cancellation list.  Failure to do so will incur a 50% service fee.  Failure to attend an appointment without notifying us, will incur a 100% service fee (i.e. a missed $80 physiotherapy session will acquire a charge of $80).