FREQUENTLY ASKED QUESTIONS

Yes you can, as long as you have ‘extras’ cover. The amount your insurance company pays is dependent on your individual policy. If you would like to find out how much out how much your insurance covers, it would be best for you to call your private health insurance provider to discuss this. Some of our clinics have on the spot claiming so you only need to pay the gap amount on the day, other clinics you will need to pay in full on the day and then claim online with your insurer with the receipt that we provide you.

If you are attending as a private patient – No.

If you are attending for a workplace injury, following a MVA, under a Medicare EPC plan or as a DVA patient – Yes you will require a referral from your Doctor or Specialist physician. 

Physiotherapy                                                                  

Initial Consult (40 mins) $130 

Subsequent Consult (20 mins) $100

Exercise Physiology

Initial Consult (40 mins) $130

Subsequent Consult (20 mins) $75

Ask about our discounts for Seniors & Medibank Private patients

We recommend you wear loose comfortable clothing, as well as sneakers for Exercise Physiology clients.

Although not essential, if you have any of the following please bring them along to your first appointment:  Doctor letters, imaging – CT Scans, MRI’s, XRays or Ultrasound results or actual images if you have them available. 

We recognise that there are a broad range of injury and health conditions out there – but we have an experienced team with quite a diverse background.

Our recommendation is that you simply discuss your requirements with our friendly customer service team and they will book your appointment with a Physiotherapist best suited to your condition.

If they are uncertain, they will ask our clinical team to ensure that we can assist you.

We accept cash, credit card and EFTPOS. Amex is not accepted.

Most of our clinics have on the spot health fund claiming through Hicaps which allows us to claim directly from your health insurance company.

Depending on your level of cover, a gap payment may be required. Please check with your Health Insurer what your level of cover is prior to tour appointment.

Please note: All payment is required on the day of treatment.

Once you have made an appointment and a Practitioner has been allocated to you, it is very difficult for us to fill your appointment by others should you cancel at short notice.

Therefore, if you cancel an appointment within 24 hours of your scheduled appointment time or do not arrive to your appointment, you will be charged a cancellation fee (as detailed below) to cover our Practitioners lost time:

Private Patients 

We require at least 24 hours cancellation notice if you can no longer attend your appointment, otherwise you will be charged a 50% cancellation fee. This fee will need to be paid at your next appointment or over the phone if you do not re-book.

Medicare Patients

We require at least 24 hours cancellation notice so if you can no longer attend your appointment or you do not arrive to your appointment you will be charged a $30 cancellation fee.

NDIS Patients

We require 48 hours cancellation notice (as per the NDIS service agreement) otherwise you will be charged 100% of your normal treatment fee.